Right of Withdrawal for Consumers
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their self-employed professional activity.
Withdrawal Policy
Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day on which you or a third party designated by you, other than the carrier, took possession of the goods, provided that you ordered one or more items as part of a single order and these were delivered together.
To exercise your right of withdrawal, you must notify us, WFS Fulfillment Solutions GmbH on behalf of VADO Footwear GmbH, Siegmund-Hiepe-Straße 28-32, 35578 Wetzlar, Phone: +49 6441 67919949, Email: shop@vado-shoes.com by means of a clear statement (e.g., by letter or email) regarding your decision to withdraw from this contract. You may use the attached sample withdrawal form for this purpose, though its use is not mandatory.
You may also submit your notice of withdrawal using our electronic withdrawal function at https://www.vado-shoes.com/pages/vertrag-widerrufen. If you use this online function, we will immediately confirm receipt of your notice of withdrawal on a durable medium (e.g., by email), specifying the content of your notice of withdrawal as well as the date and time of receipt.
To meet the withdrawal deadline, it is sufficient for you to send the notice of your exercise of the right of withdrawal before the withdrawal period expires.
Consequences of Withdrawal
If you withdraw from this contract, we must refund to you all payments we have received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery option we offer), without delay and no later than 14 days from the day on which we receive notice of your withdrawal from this contract.
We will use the same payment method you used for the original transaction for this refund, unless expressly agreed otherwise with you; in no event will you be charged any fees in connection with this refund.
We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever comes first.
You must return or hand over the goods to us without delay and, in any case, no later than 14 days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you ship the goods before the 14-day period expires.
Customers from Germany: Returning the goods is free of charge. We will provide you with a prepaid return label.
Customers from Austria, Switzerland, Italy, and Denmark: You are responsible for the direct costs of returning the goods. The return shipping costs are your responsibility and are determined by the respective shipping conditions in your country.
You are only liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that goes beyond what is necessary to assess their nature, characteristics, and functionality.
Grounds for Exclusion or Expiration
The right of withdrawal does not apply to contracts
- for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or specification by the consumer is decisive, or that are clearly tailored to the consumer’s personal needs;
- for the delivery of goods that are liable to spoil quickly or whose expiration date would be quickly exceeded;
- for the delivery of alcoholic beverages whose price was agreed upon at the time the contract was concluded, but which can be delivered no earlier than 30 days after the contract was concluded and whose current value depends on market fluctuations over which the business has no control;
- for the delivery of newspapers, periodicals, or magazines, with the exception of subscription contracts.
The right of withdrawal expires prematurely for contracts
- for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery;
- for the delivery of goods, if, due to their nature, they have been inseparably mixed with other goods after delivery;
- for the delivery of audio or video recordings or computer software in sealed packaging, if the seal has been broken after delivery.
Sample Withdrawal Form
If you wish to withdraw from the contract, please fill out this form and return it.
To:
WFS Fulfillment Solutions GmbH
on behalf of VADO Footwear GmbH
Siegmund-Hiepe-Straße 28-32
35578 Wetzlar
Email: shop@vado-shoes.com
I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*):
__________________________________________________________
Ordered on (*) / received on (*):
__________________________________________________________
Name of the consumer(s):
__________________________________________________________
Address of the consumer(s):
__________________________________________________________
Signature of the consumer(s) (only if submitting a paper notice):
__________________________________________________________
Date:
__________________________________________________________
(*) Delete as appropriate.